breach

Breach fatigue or too big to fail?

As we prepare for the annual October holiday season with Cybersecurity Awareness Month there is an important question to ask. Are we as a society at the point of fatigue over every new security breach, or are the companies getting breached just too big to fail?

Security giant Fortinet announced a data breach this week that was remarkable in two ways. One was how small the breach was (less than 500GB) Two was how calm Fortinet seemed to be about. Security gadfly Dr. Chase Cunningham posted a flippant comment about the breach on Linkedin, encouraging his followers to “buy on the breach.” He pointed out that with big public companies, in security or not, generally take a hit on their stock for a day or two after a breach, but the stock rises to new highs as the dust clears. And no one seems to care about the downstream customers whose data might have been stolen.

A 2010 study published in the Journal of Cost Management concluded that a company could be more profitable if it annoyed unhappy customers more than they already were. The success of that strategy increased with the size of the company, according to the study, and when there were fewer competitors for a customer to turn to.

The reasons for the success were simple. If a pissed off customer decided to go a smaller provider, there were always new customers who signed up, simply because they were the biggest. If there were no smaller competitors, the customer never went away. In the process, the offending company rarely has to pay out to make the customer whole. The study pointed our that companies like United Airlines have notoriously bad customer service, but they rarely lose market share because of it.

Kevin Szczepanski, co-chair of Barclay Damon's Data Security, is much more forgiving

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Crossing the Compliance Chasm

There is a wide gap between regulatory compliance mandates and practical implementation and enforcement that I like to call the “Compliance Chasm”. That chasm is defined by the activity to protect consumers and consideration for the economic and operational impact on business enterprises. Finding that balance requires thought, not the more popular whack-a-mole enterprise strategy that reacts to new compliance mandates.

The frequency and size of regulatory fines are rising for non-compliance. In January 2023, Meta was fined $418 million for GDPR violations by Meta properties’ Facebook and Instagram. Ireland’s Data Protection Commission follows up in May that same year with a $1.3 billion fine for additional violations. And those were just the latest fines imposed on web giants, that also included Google and Amazon.

The targets of those fines might be justified in saying compliance is an impossible task. By 2025 the volume of data/information created, captured, copied, and consumed worldwide is forecast to reach 181 zettabytes. Nearly 80% of companies estimate that 50%-90% of their data is unstructured text, video, audio, web server logs, or social media activities.

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Security concerns reach beyond CISOs

The English riots this past week provide a Dickensian “best of times…worst of times.” context to politics in the United Kingdom and possibly the United States later this year. The UK has had a significant political shift in leadership that brought relief to the majority of that countries citizens (the best) but also encouraged the minority opinion to lash out with provocation from domestic actors and foreign states (the worst). This highlight the fact that digital security concerns reaches far beyond the confines of corporate CISO offices.

The rioters are extreme anti-immigration nationalists whipped up by false information regarding the stabbing of several young children and adults at a dance recital in Southport, a town just north of Wales. The disinformation came from several sources but is primarily coming through a Russian-linked website posing as a legitimate American news organization. The claim was meanwhile amplified up by far-right figures Tommy Robinson and Andrew Tate. Robinson was arrested under anti-terrorism laws but is out on bail has been vacationing in Europe. He is still spreading disinformation. Tate is currently under “judicial supervision” for rape and human trafficking charges. X owner Elon Musk has also participated personally in sewing the discord.

Foreign interference grows

Meanwhile, open source intelligence monitored by companies like Zero Fox and Fletch have identified efforts by North Korea and Russia to interfere in elections of Western countries including Germany and the United States. Zero Fox said, “The Telegram-based bot service IntelFetch had been aggregating compromised credentials linked to the Democratic National Committee (DNC) and their websites. This data, primarily sourced from botnet logs and third-party breaches, includes sensitive information such as login credentials for party members and delegates. This breach poses a significant risk of unauthorized access and potential disruptions to the convention.”

Zero Fox said the DNC had been alerted several weeks ago and that the weaknesses fixed. The DNC Convention is set to begin August 19 and Zero Fox was planning on announcing their findings that day to boost their profile.

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