General

Why Automation Should Be Built with Intent

There’s nothing inherently wrong with bots. In fact, when they’re used well, they’re one of the most powerful tools in a business’s digital toolkit — streamlining repetitive tasks, freeing up human time, and delivering consistent results. The issue isn’t the bots themselves. It’s how carelessly we’ve started deploying them.

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The Agentic AI Reality Check

The current market conception of agents as LLMs with function calling represents a fundamental mischaracterization of true autonomous systems. 25% of companies that use GenAI will launch agentic AI pilots or proofs of concept in 2025, yet over 40% of agentic AI projects will be canceled by the end of 2027 due to escalating costs, unclear business value, or inadequate risk controls.

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The Risk Isn’t Agentic AI Autonomy—It’s Misunderstanding

The current conversation around agentic AI has been focused on autonomy and decision-making. But the potential impact of agentic AI is bigger than that. Since agents have the ability to plan their own actions, use enterprise tools, interpret environmental cues, and refine their behavior based on feedback, they pose exponential risks that users need to consider.

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How will we secure bots that buy?

In the not too distant future we can expect bots to carry out actions such as shopping, research, and even transactions on our behalf. Consumers will be able to ask bots to search for, recommend or select and purchase goods and services, taking the tedium out of the processes such as finding a coveted item or purchasing concert or flight tickets. But providing that level of trust to a bot will require us to readjust our mindset when it comes to bots, not mention some radical adjustments to the mechanisms that make it happen.

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